Tag Archives: twitter

social media API war goes on unabated (reblogged from Gigaom)


eye-large_thumb.gifHere is an illustration for today’s talk at the French Association of Marketing on the future of social media and a sequel to our discussions with Dalton Caldwell in San Francisco last September.

What the Instagram fight says about Twitter as a media platform — Tech News and Analysis

Instagram says it is removing the ability for Twitter to embed photos because it wants users to go to its own website instead of Twitter’s to see that content. Other media companies should probably also be asking themselves similar questions about their relationship with Twitter.

Remember when Twitter was just a free and open conduit for whatever content its users wanted to distribute? Those days are long gone now, replaced by Twitter’s desire to control and monetize as much of its platform as possible, and as much of the content that flows through it. The latest skirmish in this ongoing battle came on Wednesday, when Instagram CEO Kevin Systrom confirmed that the service has removed support for Twitter’s “expanded tweets” feature, and therefore photos won’t be showing up in Twitter any more. While Instagram’s relationship with Twitter is complicated, its reasons for doing this should make other media companies stop and think about how they use (or are being used by) Twitter as well.

As noted by Nick Bilton in a New York Times piece and by my colleague Erica Ogg — and confirmed by a post at the official Twitter blog — what Instagram has done is to remove support for the expanded view of tweets that shows up on the Twitter website and in its official apps. These tweets have a special pane that displays excerpts from blog posts and news stories published by certain partners, or photos and videos from certain external services. Twitter originally launched this as something called “expanded tweets” but it has since become a much more ambitious platform called “Twitter Cards.”

via What the Instagram fight says about Twitter as a media platform — Tech News and Analysis.


Is app.net ‘s Dalton Caldwell the new Zuckerberg? – #blogbus


Dalton Caldwell, 32, is the founder and CEO of app.net but how he got there is a long story. A native from Texas, he went to university in Stanford, Calif., then joined Symbolic Systems in 2003. He was a precursor in social networks (check his bio on wikipedia) at the time (2003) when Friendster was around; he is the creator of Imeem, which was “originally a Skype-modelled Desktop social network in a peer-to-peer approach”.  After multiple incarnations it became a music sharing system, the 75th largest website in the world and “the first legal music downloading system”. Imeem, as it was called, was eventually acquired by Myspace in 2009. Caldwell was also awarded the best mobile app award by Techcrunch as early as 2008, when mobile was unknown to most. Now you start to understand. Dalton Caldwell is a trail-blazer, and anything but the average start-up founder, he is a true wizard, a brilliant mind who is responsible for the latest buzz in social media in the valley … and the rest of the world. Imagine that, he turned down an “acqui-hire” offer by Facebook which could have made evn richer he already is.

[will app.net turn out to be a home run? photo antimuseum.com]

Now, will app.net replace Facebook and Dalton Caldwell be the new Zuckerberg? If he dons the same kind of hoodies, needless to say his philosophy is entirely different; and I have to admit that I like it a lot … Let’s zoom in on app.net with the notes taken during the interview we had with him last week during the blogger bus tour in Soma*, San Francisco:

image

[Dalton Caldwell, the CEO and founder of app.net]

Caldwell launches mobile photo sharing app before Instagram and loses

Caldwell and his teams wanted “to do something which is mobile first”. What with the immense success of applications like Instagram and Pinterest, the focus is on mobile. Facebook is getting to grips with this now that analysts are criticising them for not being able to monetise on mobiles at a a time when users are shifting from Web to smartphones.

Two and half years ago, the team started working on a mobile photo sharing “pre-instagram” application named Picplz. After they raised funds and came to realisation they would only lose the battle against Instagram, they did the right thing, folded Picpliz and went on to the next thing. It often happens like this in Silicon Valley. In the high-tech business, Pivoting moments like this happen all the time. Don’t forget that Google ended up being a search engine after Yahoo! had refused to buy their algorithm (as per the story described in Scott Berkun’s The Myths of Innovation).

Caldwell turns down acqui-hire by Facebook

The team then “took a few shots with the same infrastructure” and of Caldwell’s own accord, “this is why they were able to catch up so quickly with App.net”. The first idea was to help third party developers find how to integrate their apps within Facebook or Twitter. Caldwell’s team started building more tools for the Facebook platform and after opengraph “came to fruition, it all worked so well with Facebook that they wanted to “acqui-hire” them”. Yet, Caldwell “wasn’t enthusiastic” to put it in his own words. A friend of his then suggested not to worry about the websites but to focus on the APIs. This was in 2008-2009. App.net wasn’t yet what it is now.

Social Networks becoming ad companies will shut down their APIs

If most social networks like Twitter and Facebook started off as APIs and helped build entire ecosystems around them, “[they] couldn’t stick to this because of monetisation” Caldwell explained. He then wrote a blog post (What Twitter could have been) on July 1 (a Sunday) in which he vented his frustration. Little did he know that his post would attract a hug following and that he was about to start something new. The blog post “took off, with hundreds of thousands of visits, (even though it only consists of a few paragraphs). In that piece, Dalton Caldwell contends that “every API will be closed by social networks because [popular social networks] went away from being API companies to become ad companies and it means that they have to control everything”.

if they decide to close their APIs, then why not build an API?

“The idea then became to build an API company!” Caldwell went on. “Most people don’t know how bad things are, and they will notice in the next few months that certain applications stop working” he said.

[apps.net : global feed page]

crowd-funding … in a matter of weeks

$-largeThis is how app.net was given a front end which “looks like Twitter looked in 2007” the young entrepreneur added. Just as a proof of concept, for this front-end is not meant to be a Twitter replacement. Developers are proposed to build applications on it. Imagine a social chess game for instance, all built on the common API and digging from the common user base.

The new project son attracted 10,000 users in a matter of weeks. Which means that the $ 500k goal the company had set up for themselves by the end of August. “This is how start-ups work” Dalton Caldwell explained: “if Youtube had launched 6 month later or before it wouldn’t have succeeded. Social media made it happen it wasn’t us. We are just under 20,000 users now. No idea how long it will take for them to have million of users versus the current 20,000. I don’t know how long it will take us to reach millions, maybe it will never do. In fact in depends on whether somebody develops a killer application based on the App.net AP!” he said.

a lot of people got angry

Caldwell admitted to making a lot of people angry; with a few lines he put his finger on a fundamental issue which is plaguing the current development of social media. Social networks were developed with the idea that Marketing could be done differently and barely 3 years ago, the world was buzzing with Tara Hunt’s Whuffie Factor concept, a founding book placing social capital over financial value. With the race to monetisation – which grew even worse with Facebook’s IPO – all of this is gone for good. We are left with advertising and I admit to sharing Caldwell’s frustration; a frustration I had already vented a year and a half ago as President of Media Aces in France.

“We are building a privacy model and we are not going to impose a business model” Caldwell concluded. “Those who build the best apps will be rewarded and there are 6 apps in the application store so far” he said.

embrace the philosophy … well worth $50

It’s hard to tell whether App.net will scale to millions of users like other platforms. As a matter of fact, it’s not even competing on the same level at all. At any rate, for social media veterans like me, Caldwell is spot on in terms of how he approaches social media and it’s well worth $50 in my eyes. After all, app.net may well just remain a social network for the happy few who want to escape interruption marketing and the use of your private data and content by public companies. If only for that, I feel like joining App.net and supporting Dalton and his teams.

Caldwell may not be the next Zuckerberg after all, maybe just the other way round. Small is beautiful!

notes


*Soma = South of Market (downtown San Francisco district situated south of ‘Market’, a major artery in the centre of the City.


social media war: Twitter bans sharing on LinkedIn profiles


twitter-square-logo

Below is an email I received this very morning. Twitter has just changed its strategy – according to the issuer – and LinkedIn, as a result, will no longer be able to relay your tweets automatically. This is a new battle between the warring factions of social media platforms and this is just a beginning. The various players in the social media space are all trying to keep your clicks and the name of the game is … advertising. Those who had though – benignly – that building a network patiently was a free asset – unless you are rich and wealthy and you have already purchased your “fans” – will now discover that paying for your posts to be read is no longer an option. Facebook has already started that. For instance, Google no longer lets you tweet YouTube videos unless you click quite a few submenus, Facebook took over Instagram in order to undercut Pinterest even before it had time to take off, Picasa will send all your photos to Google+ even before you have had a chance to realise you have pressed the upload button and mostly before you wished you had shared them on Facebook instead. And so on, and so forth … The good old Web 2.0 is well and truly dead by now, we are in a dog eats dog kind of world and the future’s middlename is advertising. What did you say? “Net Neutrality?” … honestly, what are you talking about?!

At least, using LinkedIn’s workaround which requires you probably click on ten more links, you will probably still have a chance to send something through Twitter … Good luck with it!

From LinkedIn Fri Jun 29 18:54:34 2012
Apparently-To:
xxxxxxx@yahoo.com via 67.195.8.114
Fri, 29 Jun 2012 18:54:40 –0700

Hi Yann,

LinkedIn and Twitter have worked together since 2009 to enable you to share your professional conversations on both platforms. Twitter recently evolved its strategy and this will result in a change to the way Tweets appear in third-party applications. Starting today Tweets will no longer be displayed on LinkedIn.

We know that sharing updates from LinkedIn to Twitter is a valuable service for our members. Moving forward, you will still be able to share updates with your Twitter audience by posting them on LinkedIn.

How can I continue to share updates on both LinkedIn and Twitter?Simply start your conversation on LinkedIn. Compose your update, check the box with the Twitter icon, and click “Share.” This will automatically push your update to both your LinkedIn connections and your Twitter followers just as before.

What changes can I expect to see on LinkedIn? Any conversation you start on Twitter will no longer be automatically shared with your LinkedIn network, even if you synced your LinkedIn and Twitter accounts.

If you would like more information about what this means for your synced LinkedIn and Twitter accounts, please visit our related Help Center topics.

Thank you,

The LinkedIn Team


about “tweetable” marketing “truths”


today’s selection is …

Pamela Vaughan‘s highly enjoyable “truth vs. myth” tweetable piece on Marketing at Hubspot. Enjoyable for sure, but you should take some of these facts and figures with a pinch of salt. Much as I believe in the power of social media, my field experience has shown that Facebook is not a catch-all tool for B2B for instance. There are many more effective ways of attracting leads when you are in B2B than writing up a Facebook post: Blog posts, affiliate marketing and well crafted, really meaty whitepapers (not those slapdash “bought from someone else” things but the real mac Coy which tell the world you are a true expert and know what you are talking about). Instead, you might want to recycle this idea of a safe tweettable piece with real myths and truths such as those taken from Scott Berkun’s Myths of Innovation opus.

42 Tweetable Facts to Squash Marketing Fantasies

We hear a ton of marketing myths everyday that have no basis on research or facts. They’re simply made-up fantasies that people have come to believe. But let’s face it, we marketers can’t afford to live in a fantasy world. Instead, we need to rely on cold, hard facts to guide is in the right direction toward inbound marketing success.

That’s why we’ve released our newest ebook to help you separate marketing fact from fantasy. Download your copy here, and tweet some of your favorite facts below! Some of them might surprise you.

Inbound Marketing

  • Fantasy: Inbound marketing focuses exclusively on top-of-the-funnel objectives like attracting prospects & leads.
  • Fact: Inbound marketing helps attract leads & also helps convert those leads into paying customers. (Tweet This)

Social Media

  • Fantasy: B2B companies don’t need to waste their time on Twitter, Facebook & LinkedIn.
  • Fact: 39% of B2B companies using Twitter & 41% using Facebook have acquired new customers from it. (Tweet This)
  • Fantasy: Facebook may be great for building buzz, but it has yet to prove itself as an effective channel for generating sales.
  • Fact: 41% of B2B companies & 62% of B2C companies using Facebook have acquired a customer from it. (Tweet This)
  • Fact: 51% of Facebook fans are more likely to buy brands they ‘like.’ (Tweet This)

via 42 Tweetable Facts to Squash Marketing Fantasies.


Twitter: influencing online purchasing behaviour


today’s selection is…

Dephine Rémy-Boutang’s blog post on comparing influence on online purchases by Facebook and Twitter, in which Twitter is said to be more influential than Facebook. Delphine’s posts refers to The Summer 2011 Online Shopper Intelligence™report was put together by Kanta Media from a survey of 2,574 online purchasers between July 14 and August 8, 2011.

Twitter influences more consumer purchases than Facebook – Controversial? « Social Business Strategies

Twitter is more influential than Facebook when it comes to influencing purchases according to a study conducted by Kantar Media Compete as part of their quarterly Online Shopper Intelligence Study

35% of respondents said their Twitter feed has been influential or extremely influential on their purchase decisions, while only 23.5% percent of Facebook users said the same.

via Twitter influences more consumer purchases than Facebook – Controversial? « Social Business Strategies.


paid version of hootsuite now available


Here it is, Hootsuite will cease to be a free application. Here is the e-mail I received today and here is the price structure. There are pro and basic accounts, but I can’t see mentions of enterprise accounts with more functionality, unless mistaken.

Hello Yann Gourvennec,Wow, it’s been almost 2 years since we launched HootSuite. Since then, HootSuite has crossed over 900 thousand users with 1.9 million social networks, and now manages 1 million outbound messages per day with a team of nearly 30 employees, plus we’ve released free mobile apps for several major platforms (with more to come), and forged close partnerships with our friends at Twitter and Facebook… and we couldn’t have done it without you.

A few months back, we let you know that we would start offering both free and paid plans. Since this announcement, we’ve listened closely to your feedback, adjusted plans and are now happy to show you under the hood. We are excited to release these plans as they will allow our talented team to keep building out the functionality you love. Trust us, the road-map ahead is really amazing!

Upgrade today for a 30 day free trial.
Choose the increased features of a Pro plan, or remain with the free Basic account, we’ll love you either way. And we don’t want to rush you so you’ll have 7 days to compare and select your plan.Thank you for your support of HootSuite, we look forward to helping your future social media efforts.Ryan Holmes

Ryan Holmes – HootSuite CEO, @invoker

P.S. We’re here to help you make the right decision for your needs with these resources:

Plans page – compare the features: http://hootsuite.com/plans
Help Desk – articles about plans: http://ow.ly/33q6m
Twitter Help – questions and comments: @hootsuite_help


Discovery Channel on Shark Week at Blogwell: “enthusiasts are doing our marketing”


192_0915 Discovery Communications were the 3rd presenters in track1 of Blogwell on November 9 in Philadelphia with Amber Harris and Gayle Weiswasser delivering the presentation. Shark week is one of the longest running television events (23 years!). How do you  bring innovation and bring it to another level for Discovery? was the question that our presenters had asked themselves.

This year was to celebrate the “’national holiday” nature of Shark Week and it was rebranded “happy shark Week”. The company started a campaign against shark finning and partnered with the Georgia Aquarium with a live-stream from the aquarium.

Social Media Strategy

Social Media is all about communities added Gayle. So Discovery Communications didn’t have to invent anything but work with the influencers, the very enthusiastic people “who were doing [their] marketing for [them]”. Discovery Communications then went on a ton of monitoring in order to identify and engage with the right influencers.  The week took place on August 6th, but they tried to make the event live throughout the year thanks to Social Media.

Tactics

192_0916 Digital PR managed to impact major online portals, and used street marketing with a building in DC with a Shark in it: People would stop and take pictures of the building and report on it. The presenters discovered some very active enthusiasts who would wear their tee-shirt and post tweets about that on Twitter. The focus was on Twitter. People were encouraged to create some videos on Youtube and post them by themselves, showing themselves in their “Shark Week” tee-shirts. They were offered to upload them to the Discovery Channel’s Shark Week Video Challenge YouTube channel.

There was no official Facebook page, but Discovery Channel was able to claim that page and set and official Shark Week page on Facebook. Video drove a lot of traffic online. The ‘adopt a shark’ campaign also enabled people to make donations.

The results were impressive

No wonder with such an impactful theme, but one has to admit that the numbers are really great: 14,000 online media and blog posts and #sharkweek was a worldwde Twitter trending topic the 1st day of Shark Week and there was over 91,000 Shark Week mentions between Aug 1-6 which resulted in 100 million potential impressions (Tweetreach.com). Somewhat facetiously, Amber mentioned “that the Radian 6 curve showing the traffic had the shape of  a shark-fin!”

What worked according to the presenters was the complementarity of digital and real-life PR, the partnerships and the Twitter engagement. However, they had mixed results with the photo contest with only 28 photo entries, showing how hard it is to get people to cooperate. Facebook was a bit disappointing but the real issue is in what Amber added: “You don’t know what goes wrong, you could do everything right and still it wouldn’t work”.

One of the things that made it for that project is that the company culture at Discovery is very much geared towards innovation according to both presenters and that there is never any push-back on anything. “Everyone has been very supportive” they said, and Amber adds that, more broadly speaking, “everybody in the company should have a vested interest in Social Media” and all of them should help make things work.

What matters is that people collaborate

Gayle concluded with what I consider pearls of wisdom: “Social Media is nothing” she said, “what matters is that people collaborate and keeping things as open as possible”.


SAP on its SAPPHIRE annual event: “SAP wanted to take this live event and make it virtual”


192_0906 SAP is one of the founding members of the Social Media Business Council. On November 9, SAP was hosting Blogwell, SMBC’s open event dedicated to social media in which each presentation (8 in total) is delivered by a SMBC member. The opening presentation by SAP was dedicated to spicing up events with social media. SAP began working on its community 7 years ago, and it now comprises 2 million members. This community is about engaging with clients and starting conversations.  The SAP presentation was delivered by Brian Ellefritz, Global Social Media Marketing at SAP. Brian is a former Cisco representative and joined SAP to head their global Social media team. He is a seasoned Internet expert.

Very few in the audience had tried live video when Brian asked the question. So this kind of Social Media usage added to live events is still very new to many professionals (note: Orange Business Services is doing this quite regularly in all regions, check the http://orangebusiness.posterous.com live blog for details).

Context

Sapphirenow is SAP’s most important sales event, it’s about a decade old. In 2010 SAP organised two events in Germany and Orlando at the same time, that was quite ambitious. Social media took a big part in that event.

The objective was to treat the audience as peers, not recipients and showcase SAP as a savvy user of social media. They had done something the year before but they wanted to move beyond that in 2010. SAP wanted to “take this live event and make it virtual”.  “SAP had more bandwidth than CNN” during that event Brian added.

The social media Ambassador concept

Influencers, customers, partners were going to be active pushing the news that they were being told. SAP also wanted to talk to those who couldn’t be there. The way it played out was that most of the content was pushed to Twitter in realtime. The stream started in Germany in the morning and was taken over by Orlando in the afternoon. The Sapphirenow twitter feed was central to that event. Giant touch screens were also implemented.

The ambassador programme was started 2 months in advance. 6 topics were selected, and 6 ambassadors per location were recruited. They had to have large followings and had to be comfortable with social media and have a set of skills which fit in the programme. The initial expectation was 2 blog posts a day. Flip cameras were given and SAP explained what their expectations were. “permisssion forms” were signed and social media business cards were handed out to people as a courtesy. An audit was given to an impartial agency in order to “assess whether that was impactful or chaos!”

The outcome was 1.5 million views in Twitter reach (tweetreach.com), 41 blog posts written in 3 days, 152 videos were uploaded and 15,506 video views generated.

Lessons learnt

  • Picking personal or business account was an issue
  • Broad diversity of skills, it was very challenging (some didn’t know what Twitter was)
  • hastags were an issue (should we have one, one per topic etc.)
  • video “live” blogging: the camera team was just overwhelmed with too many cameras being brought to them and it was chaos
  • Once underway, “it’s just like one giant mashup !”
  • over time, we “stopped concentrating on the number of tweets and blog posts and starting enjoying the live experience” Brian added

The “1.5 million reach” Brian added when asked about what numbers really meant “is when management stops asking question” and the value is when you stop talking about the numbers and when people and managers start seeing the value in the energy and dedication put behind the event and the endeavour.


How teenagers – and adults – consume media


eye-smallThis is the unabridged, non-edited version of an article published at bnet.co.uk
The Morgan Stanley report entitled “media and the Internet, how teenagers consume media” is one of the most striking examples of instant information circulation on a global scale. Matthew Robson — a 15 year-old trainee who was asked to put together a report on how his peers were using the media — no longer needs to work on his online reputation. In a flash, his report was on everyone’s lips (on everyone’s desktop rather) and widely used as a perfect representation of generation Y usage of media and – especially – the Internet.

On the contrary, the fact that a survey of one might be considered a representative sample of a 60 million population is a rather tale-telling instance of how adults, and not teenagers, have become used to consume the media. Call me old-fashioned, but I think I can highlight a few issues with regard to how information is handled in this report.

  1. This report is often taken at face value as in this review by the Guardian, with no analysis or questioning of anything that is said in the report,
  2. Teens are different from adults, but does that mean that their tastes/behaviours won’t change?
  3. Marketing has taught teenagers to behave as consumers, hence their feeling – more acquired than innate – that they are a race apart. But in fact they aren’t. Teenagers are but adults to be, and should be treated as such, not revered as if youth was meant to be eternal,
  4. Generation Y – a definition so broad it means nothing – is said to be more IT and especially Internet savvy than their predecessors. As a matter of fact, an in-depth (and confidential) survey carried out by Orange amongst a sample of 15 year-olds a couple of years ago showed that this is not quite true. Teenagers are actually better at using certain technologies such as instant messaging and they practice multi-tasking heavily – not forcibly a good thing
    the Guardian says – but aren’t more au fait with IT than their elders and when they hit trouble, they tend to call … their parents to the rescue,
  5. Most real bloggers aren’t teenagers, and many of them are in the 40-50+ range; I can testify,
  6. As a consequence of the above, Twitter is also used by the same people who use it mostly to publicise their content and share resources with their network and also a surrogate instant messaging system between members of that network,
  7. As a result too, Twitter is indeed a tool for grown-ups and in that, I do believe Matthew Robson is right. Just because teenagers don’t use it now doesn’t make it less interesting however,
  8. (a mere assumption I admit but it seems) the style of this report has little to do with teenage counterculture and a lot to do with Morgan Stanley,
  9. This report is assuming that enterprises should fear teenagers who will join their ranks in the coming years. However:
    1. By the time they do, they won’t be teenagers anymore, some of them will even have children,
    2. By then, most of them will have learnt how to behave in the enterprise world,
    3. When Mr Robson hits the job market, that is in approximately 10 years from now enterprises will also have evolved by dint of user pressure, young and old, who want greater freedom in the workplace and have even bought their own technology to bypass corporate rules (a concept known as BYOC),
  10. Lastly, may I venture to ask who Matthew Robson is anyway? I wasn’t really able to trace him, even in facebook which I guess cannot be regarded as 19th century technology. So, despite my introductory comment, he might yet have to work on his online reputation, unless this too is an old-fashioned concept.

What makes “information” stand out from “data” and cyber babble? Information occurs any time resources are cross checked, double-checked, and when investigations have taken place. Information also happens when authors’ identities have been disclosed (even The Economist’s editors can be traced through the online media directory complete with pictures and contact details).

Don’t be mistaken, and don’t blame the Internet for the fact that adults – and later generation Y who are in fact just adults to be – can no longer tell the difference between information and noise. Blame the people who use the Internet instead.


8 Tools For Online Reputation Management (ORM)


Managing one’s online reputation has become a must. It is absolutely unthinkable for anyone who wants to make a professional appointment to leave a photograph on one’s facebook profile in which he or she is holding a glass of champagne and assuming weird poses (and God knows I came across quite a few counter examples). Many chances are that the person with whom you are about to have an appointment has just gone straight to ‘Google’ your name on the Internet. This is what is called online reputation (or online identity) management (abbreviated ORM), that is to say your image as it is showing online through Internet and social media exposure.

In this article I will list 8 kinds of tools which could help you work on your own online reputation, or check upon other people’s online presence.

  • ORM tools #1: metasearch engines (i.e. an aggregator of all search engines) for social media such as http://samepoint.com , will help you check whether you are popular online or not. Samepoint will combine results from various sources such as social networking sites (facebook, mybloglog, linkedin, typepad, wordpress.com, blogger etc.), wikis, bookmarking sites such as delicious and others. I used my own example and I found out my samepoint request could produce up to 1000 results. This is not very surprising in fact, because this is the effect of my online work for the past 15 years. Internet presence takes time to develop, even though impressive results can be obtained very rapidly if you are committed to working on it. What is interesting too is that samepoint shows whether your documents contain ‘positive’ or ‘negative’ keywords. Very few ‘negative keywords’ were found in my case and this is not coming as a surprise either, as it has also been my choice from day one not to communicate online on anything negative or overly critical. Another example of a metasearch social media engine is http://socialmention.com which also deduces a social ranking from the results although it is difficult to relate that ranking to the quality of your work. Social media pundit Guy Kawasaki has reached a ranking of 89/100, and he certainly raises the bar very high given his frantic online activity (Guy has 77,916 followers on twitter as of today),
  • ORM tools #2: blog search engines such as technorati or http://blogsearch.google.com make up the second kind of tools which you can use to manage your online reputation. Obviously, the more your write on blogs, including other people’s blogs of course, not just your own, the better your chances to increase your online reputation. Eventually, you will establish the credibility through your writing. For instance, many a CV-related issue in job-seeking can be circumvented in that way (here’s the result of my research on ‘marketing & innovation’ which shows that my blog comes in pole position, just above my Belgian friends from future lab). Thus, writing in blogs can actually position you on top of search engine results without having to pay for anything (this is commonly described as SEO i.e. Search Engine Optimisation), but it also means that you are producing content on a regular basis, not just from time to time,
  • ORM tools #3: news search engines such as Google News which are not only scouring the Net for information from newspapers and press releases but blogs too – as long as they have been deemed reliable sources by the Google people. For your blog to be taken into account by Google you would have to go through the manual process of getting your blog registered. Finding the right place for you to submit your URL can be a bit tricky, so here’s the link which will make you save time. Please note that not all blogs are allowed to join the Google News list of reliable sources and that it is a manual process. Within hours of my main blog being accepted by Google News I received a phone call from the people monitoring employee blogs in my company to congratulate me for being registered,
  • ORM tools #4:some other search engines look for comments you may have entered on social media sites. http://www.backtype.com for instance, shows a relative low number of comments in my case. This can be explained by the fact that I’m rarely using my own name in comments, even on my own websites and blogs (I prefer to use my brand name so as to enhance the reputation of my website on search engines),
  • ORM tools #5: forum search engines. They are a good example is available at bigboards or Google Groups. In my case, little or nothing is showing through search engines for I very rarely go to forums (if I do wish to enter a personal comment on any of them however, I usually don’t enter my name in full for the particular reason that I don’t want it to show. Comments in B2C forums can sometimes be pretty direct and they don’t always provide real value with regard to your online reputation. As to expert forums and technical forums however, they can be very instrumental in publicising your expertise). One thing is worthy of note: comments in forums are online for a very long time, hence the reason why you should be very careful about them. Here’s an anecdote about that: I once entered a comment about Internet set-top boxes on a consumer forum in 1996, which I later regretted, and it took me at least 5 years to make it disappear. In fact in never really disappeared, I merely added more comments on top of that one. Actually, Google Groups will still show comments I made way back 1996, and my former e-mail address – no longer in use fortunately – is also showing through Google. As a conclusion, traces are left everywhere on the Internet, one should be very careful about that,
  • ORM tools #6: the next category is micro-blogging search engines such as http://search.twitter.com which scans the most popular micro-blogging engine www.twitter.com. that’s how you can recap on someone’s tweets or even trace those who forwarded or commented on your tweets or blog posts,
  • ORM tools #7: this category consists of social network aggregators such as Yahoo’s outstanding Mybloglog social website which enables you to link your blog to others and make friends with other bloggers and promote your articles,
  • ORM tools #8: this is the final category of online reputation tools which I’d like to present here, and it is that of people-centric search engines. I would namely recommend http://www.123people.com. One of the biggest issues with social media is that you are entering profile information in all sorts of different places and cannot point people to a single page which merges all this data from various sources and delivers an executive summary. This kind of search engines just does that for you. It will mix all the sources of information from the Internet – including multimedia files – which are related to you and merge them into a mash-up. You can have a look at my own 123people example here. Sometimes results are a bit weird because they show photos of other people which have nothing to do with you. One may actually prefer another tool such as zoominfo which can show more accurate results. In zoominfo, once you have signed up, you will be also able to claim ownership of your profile (through the “reclaim profile” option), which will give you an opportunity to gain control over it. My zoominfo profile can be seen by clicking here.

As a result, you now have evidence that you are leaving traces about yourself all over the Internet. To a large extent, in the past 4 or 5 years (mostly since 2004), social media has even exponentially increased that issue. Now you also have the means – with this very simple toolbox – not just to evaluate your current online reputation but to actually do something about it, as well as communicate positive information about yourself and actually shape your online image.

Down to business now, and remember that there is no erase and rewind button on the Internet!


enterprise 2.0: are you ready for the Yammer take-off?


this is the latest post from our friend Rob Evans. Rob is an expert blogger and he joined the Orange Blog Live community recently. The reason why I’m relaying this post is that Rob is describing here how Yammer is becoming really big in the business community. Yammer being a new micro-blogging platform to which employees can register using their business e-mail address. The suffix of your e-mail address (@ibm.com, @hp.com etc.) is the tag which will automatically identify you as part of a Corporate community. And it’s true that Yammer is catching like wildfire.

Now guess what! Rob and I got in contact precisely through Yammer and this is how he ended up enlisting in our blog initiative. Did you need a proof that Yammer is a great tool?

Over to Rob now:

Will Yammer follow hot on the heels of Twitter? by Rob Evans (Orange Business Services)

Use of Twitter, the micro-blogging web-site that allows people to post 140-character updates, has exploded in the UK over the last few months; traffic to the site increased by a staggering 974% over the past year according to Techcrunch UK. The site itself now ranks as the 291st most visited site in the UK, and was described by the Telegraph as the best known microblogging site:

Twitter is probably the best known of all the “microblogging” sites, and it has been incredibly popular with geeks and the technorati since it launched in 2006. People post messages to the site, either via the web or by text message, and these “tweets” are forwarded on to their network of friends and contacts

Twitter’s seminal moment in the UK was on the Jonathan Ross show on the 23rd of January . This show marked the return of Jonathan Ross following an “enforced holiday”. Both the presenter and his guest Stephen Fry- a self-confessed geek and blogger- are avid users of Twitter, and on the show they discussed how the site works and how they use it.

>> Read on at the Orange Business Live Blog http://blogs.orange-business.com/live/


Follow

Get every new post delivered to your Inbox.

Join 7,947 other followers

%d bloggers like this: