Category Archives: twitter

Synthesio report on Social Media Week 2013 puts me (and Nigeria) on the map #SMW13


eye-large_thumb.gifIt’s very flattering that my name appears on the list of “influencers” who took part in the social media week events of last week. Synthesio has put together this report which is very interesting and shows some of the countries and cities which are head and shoulders above the rest in terms of twittering and social media usage. Strangely enough though, Italy shows up on top of the list, above France and… even more surprisingly, England. Even more strange, we see Nigeria in the list of the most important countries of that social media week. I would have thought that people in Lagos had far too many fishes to fry at this very moment in order to become Twitteratis . Or is it that there is a glitch in the report? Identifying and measuring “influence” is definitely a very difficult and risky sport which contrasts with its apparent obviousness.

Social Media Week is a worldwide event connecting people and organizations globally, through collaboration, learning and sharing ideas. This week, 10 cities around the world celebrate the tremendous social, cultural and economic impact of social media.

Social Media Week has become an incredible platform and community that has grown to more than 100k members – this year, SMW celebrates its fifth birthday and marks this milestone with a unifying global theme that represents the connectedness and openness of the collaborative, digital world. This global theme is evident when examining overwhelming buzz around the event all across the map.

At Synthesio, we eagerly jump on the opportunity to track global conversations around an event of this magnitude with such a web frenzy surrounding it, so we decided to take a sip from our Twitter Firehose and track all Twitter conversations surrounding Social Media Week 2013, to provide you with engaging insights into the overall reach of the event, trending topics, and finally, our list of top influencers driving the conversations.

So, now it’s halftime for SMW13 and we invite you to stand up, stretch, grab a drink, and enjoy the Synthesio SMW Halftime Report. Congrats to the top influencers in the U.S., France, UK and Singapore, and don’t forget to check back for the full Post-Game Analysis!

via Social Media Week 2013 – Halftime Report – Synthesio #SMW13.

socialmediaweekinfluencers2013


Is app.net ‘s Dalton Caldwell the new Zuckerberg? – #blogbus


Dalton Caldwell, 32, is the founder and CEO of app.net but how he got there is a long story. A native from Texas, he went to university in Stanford, Calif., then joined Symbolic Systems in 2003. He was a precursor in social networks (check his bio on wikipedia) at the time (2003) when Friendster was around; he is the creator of Imeem, which was “originally a Skype-modelled Desktop social network in a peer-to-peer approach”.  After multiple incarnations it became a music sharing system, the 75th largest website in the world and “the first legal music downloading system”. Imeem, as it was called, was eventually acquired by Myspace in 2009. Caldwell was also awarded the best mobile app award by Techcrunch as early as 2008, when mobile was unknown to most. Now you start to understand. Dalton Caldwell is a trail-blazer, and anything but the average start-up founder, he is a true wizard, a brilliant mind who is responsible for the latest buzz in social media in the valley … and the rest of the world. Imagine that, he turned down an “acqui-hire” offer by Facebook which could have made evn richer he already is.

[will app.net turn out to be a home run? photo antimuseum.com]

Now, will app.net replace Facebook and Dalton Caldwell be the new Zuckerberg? If he dons the same kind of hoodies, needless to say his philosophy is entirely different; and I have to admit that I like it a lot … Let’s zoom in on app.net with the notes taken during the interview we had with him last week during the blogger bus tour in Soma*, San Francisco:

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[Dalton Caldwell, the CEO and founder of app.net]

Caldwell launches mobile photo sharing app before Instagram and loses

Caldwell and his teams wanted “to do something which is mobile first”. What with the immense success of applications like Instagram and Pinterest, the focus is on mobile. Facebook is getting to grips with this now that analysts are criticising them for not being able to monetise on mobiles at a a time when users are shifting from Web to smartphones.

Two and half years ago, the team started working on a mobile photo sharing “pre-instagram” application named Picplz. After they raised funds and came to realisation they would only lose the battle against Instagram, they did the right thing, folded Picpliz and went on to the next thing. It often happens like this in Silicon Valley. In the high-tech business, Pivoting moments like this happen all the time. Don’t forget that Google ended up being a search engine after Yahoo! had refused to buy their algorithm (as per the story described in Scott Berkun’s The Myths of Innovation).

Caldwell turns down acqui-hire by Facebook

The team then “took a few shots with the same infrastructure” and of Caldwell’s own accord, “this is why they were able to catch up so quickly with App.net”. The first idea was to help third party developers find how to integrate their apps within Facebook or Twitter. Caldwell’s team started building more tools for the Facebook platform and after opengraph “came to fruition, it all worked so well with Facebook that they wanted to “acqui-hire” them”. Yet, Caldwell “wasn’t enthusiastic” to put it in his own words. A friend of his then suggested not to worry about the websites but to focus on the APIs. This was in 2008-2009. App.net wasn’t yet what it is now.

Social Networks becoming ad companies will shut down their APIs

If most social networks like Twitter and Facebook started off as APIs and helped build entire ecosystems around them, “[they] couldn’t stick to this because of monetisation” Caldwell explained. He then wrote a blog post (What Twitter could have been) on July 1 (a Sunday) in which he vented his frustration. Little did he know that his post would attract a hug following and that he was about to start something new. The blog post “took off, with hundreds of thousands of visits, (even though it only consists of a few paragraphs). In that piece, Dalton Caldwell contends that “every API will be closed by social networks because [popular social networks] went away from being API companies to become ad companies and it means that they have to control everything”.

if they decide to close their APIs, then why not build an API?

“The idea then became to build an API company!” Caldwell went on. “Most people don’t know how bad things are, and they will notice in the next few months that certain applications stop working” he said.

[apps.net : global feed page]

crowd-funding … in a matter of weeks

$-largeThis is how app.net was given a front end which “looks like Twitter looked in 2007” the young entrepreneur added. Just as a proof of concept, for this front-end is not meant to be a Twitter replacement. Developers are proposed to build applications on it. Imagine a social chess game for instance, all built on the common API and digging from the common user base.

The new project son attracted 10,000 users in a matter of weeks. Which means that the $ 500k goal the company had set up for themselves by the end of August. “This is how start-ups work” Dalton Caldwell explained: “if Youtube had launched 6 month later or before it wouldn’t have succeeded. Social media made it happen it wasn’t us. We are just under 20,000 users now. No idea how long it will take for them to have million of users versus the current 20,000. I don’t know how long it will take us to reach millions, maybe it will never do. In fact in depends on whether somebody develops a killer application based on the App.net AP!” he said.

a lot of people got angry

Caldwell admitted to making a lot of people angry; with a few lines he put his finger on a fundamental issue which is plaguing the current development of social media. Social networks were developed with the idea that Marketing could be done differently and barely 3 years ago, the world was buzzing with Tara Hunt’s Whuffie Factor concept, a founding book placing social capital over financial value. With the race to monetisation – which grew even worse with Facebook’s IPO – all of this is gone for good. We are left with advertising and I admit to sharing Caldwell’s frustration; a frustration I had already vented a year and a half ago as President of Media Aces in France.

“We are building a privacy model and we are not going to impose a business model” Caldwell concluded. “Those who build the best apps will be rewarded and there are 6 apps in the application store so far” he said.

embrace the philosophy … well worth $50

It’s hard to tell whether App.net will scale to millions of users like other platforms. As a matter of fact, it’s not even competing on the same level at all. At any rate, for social media veterans like me, Caldwell is spot on in terms of how he approaches social media and it’s well worth $50 in my eyes. After all, app.net may well just remain a social network for the happy few who want to escape interruption marketing and the use of your private data and content by public companies. If only for that, I feel like joining App.net and supporting Dalton and his teams.

Caldwell may not be the next Zuckerberg after all, maybe just the other way round. Small is beautiful!

notes


*Soma = South of Market (downtown San Francisco district situated south of ‘Market’, a major artery in the centre of the City.


social media war: Twitter bans sharing on LinkedIn profiles


twitter-square-logo

Below is an email I received this very morning. Twitter has just changed its strategy – according to the issuer – and LinkedIn, as a result, will no longer be able to relay your tweets automatically. This is a new battle between the warring factions of social media platforms and this is just a beginning. The various players in the social media space are all trying to keep your clicks and the name of the game is … advertising. Those who had though – benignly – that building a network patiently was a free asset – unless you are rich and wealthy and you have already purchased your “fans” – will now discover that paying for your posts to be read is no longer an option. Facebook has already started that. For instance, Google no longer lets you tweet YouTube videos unless you click quite a few submenus, Facebook took over Instagram in order to undercut Pinterest even before it had time to take off, Picasa will send all your photos to Google+ even before you have had a chance to realise you have pressed the upload button and mostly before you wished you had shared them on Facebook instead. And so on, and so forth … The good old Web 2.0 is well and truly dead by now, we are in a dog eats dog kind of world and the future’s middlename is advertising. What did you say? “Net Neutrality?” … honestly, what are you talking about?!

At least, using LinkedIn’s workaround which requires you probably click on ten more links, you will probably still have a chance to send something through Twitter … Good luck with it!

From LinkedIn Fri Jun 29 18:54:34 2012
Apparently-To:
xxxxxxx@yahoo.com via 67.195.8.114
Fri, 29 Jun 2012 18:54:40 –0700

Hi Yann,

LinkedIn and Twitter have worked together since 2009 to enable you to share your professional conversations on both platforms. Twitter recently evolved its strategy and this will result in a change to the way Tweets appear in third-party applications. Starting today Tweets will no longer be displayed on LinkedIn.

We know that sharing updates from LinkedIn to Twitter is a valuable service for our members. Moving forward, you will still be able to share updates with your Twitter audience by posting them on LinkedIn.

How can I continue to share updates on both LinkedIn and Twitter?Simply start your conversation on LinkedIn. Compose your update, check the box with the Twitter icon, and click “Share.” This will automatically push your update to both your LinkedIn connections and your Twitter followers just as before.

What changes can I expect to see on LinkedIn? Any conversation you start on Twitter will no longer be automatically shared with your LinkedIn network, even if you synced your LinkedIn and Twitter accounts.

If you would like more information about what this means for your synced LinkedIn and Twitter accounts, please visit our related Help Center topics.

Thank you,

The LinkedIn Team


Amex wants to turn tweets into dollars


In March 2012, Amex decided to introduce a new plan (https://sync.americanexpress.com/twitter/Index) in order to turn its customers’ tweets into rewards. Participating brands include 1-800flowers.com, Best buy, Dell and H&M. Here is how Amex describes the service:

  • Sync your eligible American Express® Card with Twitter
  • Tweet the special offer #hashtags to load exclusive Cardmember offers directly to your Card
  • Save with an automatic statement credit when you make a qualified purchase in store or online with your synced Card

It’s mostly aimed at customers in the US and doesn’t seem to be available to European American Express clients. I couldn’t spot it either on the UK or France pages.

The idea is clever as it mainly touts the benefits of not having to use coupons. The main challenge will however remain, as always in e-marketing, with the ability to offer a great service (and big discounts) while reassuring clients that they are free to choose and opt-out (or even not opt-in at all).

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Amex Video promoting the Sync Tweet and Save programme

paid version of hootsuite now available


Here it is, Hootsuite will cease to be a free application. Here is the e-mail I received today and here is the price structure. There are pro and basic accounts, but I can’t see mentions of enterprise accounts with more functionality, unless mistaken.

Hello Yann Gourvennec,Wow, it’s been almost 2 years since we launched HootSuite. Since then, HootSuite has crossed over 900 thousand users with 1.9 million social networks, and now manages 1 million outbound messages per day with a team of nearly 30 employees, plus we’ve released free mobile apps for several major platforms (with more to come), and forged close partnerships with our friends at Twitter and Facebook… and we couldn’t have done it without you.

A few months back, we let you know that we would start offering both free and paid plans. Since this announcement, we’ve listened closely to your feedback, adjusted plans and are now happy to show you under the hood. We are excited to release these plans as they will allow our talented team to keep building out the functionality you love. Trust us, the road-map ahead is really amazing!

Upgrade today for a 30 day free trial.
Choose the increased features of a Pro plan, or remain with the free Basic account, we’ll love you either way. And we don’t want to rush you so you’ll have 7 days to compare and select your plan.Thank you for your support of HootSuite, we look forward to helping your future social media efforts.Ryan Holmes

Ryan Holmes – HootSuite CEO, @invoker

P.S. We’re here to help you make the right decision for your needs with these resources:

Plans page – compare the features: http://hootsuite.com/plans
Help Desk – articles about plans: http://ow.ly/33q6m
Twitter Help – questions and comments: @hootsuite_help


Discovery Channel on Shark Week at Blogwell: “enthusiasts are doing our marketing”


192_0915 Discovery Communications were the 3rd presenters in track1 of Blogwell on November 9 in Philadelphia with Amber Harris and Gayle Weiswasser delivering the presentation. Shark week is one of the longest running television events (23 years!). How do you  bring innovation and bring it to another level for Discovery? was the question that our presenters had asked themselves.

This year was to celebrate the “’national holiday” nature of Shark Week and it was rebranded “happy shark Week”. The company started a campaign against shark finning and partnered with the Georgia Aquarium with a live-stream from the aquarium.

Social Media Strategy

Social Media is all about communities added Gayle. So Discovery Communications didn’t have to invent anything but work with the influencers, the very enthusiastic people “who were doing [their] marketing for [them]”. Discovery Communications then went on a ton of monitoring in order to identify and engage with the right influencers.  The week took place on August 6th, but they tried to make the event live throughout the year thanks to Social Media.

Tactics

192_0916 Digital PR managed to impact major online portals, and used street marketing with a building in DC with a Shark in it: People would stop and take pictures of the building and report on it. The presenters discovered some very active enthusiasts who would wear their tee-shirt and post tweets about that on Twitter. The focus was on Twitter. People were encouraged to create some videos on Youtube and post them by themselves, showing themselves in their “Shark Week” tee-shirts. They were offered to upload them to the Discovery Channel’s Shark Week Video Challenge YouTube channel.

There was no official Facebook page, but Discovery Channel was able to claim that page and set and official Shark Week page on Facebook. Video drove a lot of traffic online. The ‘adopt a shark’ campaign also enabled people to make donations.

The results were impressive

No wonder with such an impactful theme, but one has to admit that the numbers are really great: 14,000 online media and blog posts and #sharkweek was a worldwde Twitter trending topic the 1st day of Shark Week and there was over 91,000 Shark Week mentions between Aug 1-6 which resulted in 100 million potential impressions (Tweetreach.com). Somewhat facetiously, Amber mentioned “that the Radian 6 curve showing the traffic had the shape of  a shark-fin!”

What worked according to the presenters was the complementarity of digital and real-life PR, the partnerships and the Twitter engagement. However, they had mixed results with the photo contest with only 28 photo entries, showing how hard it is to get people to cooperate. Facebook was a bit disappointing but the real issue is in what Amber added: “You don’t know what goes wrong, you could do everything right and still it wouldn’t work”.

One of the things that made it for that project is that the company culture at Discovery is very much geared towards innovation according to both presenters and that there is never any push-back on anything. “Everyone has been very supportive” they said, and Amber adds that, more broadly speaking, “everybody in the company should have a vested interest in Social Media” and all of them should help make things work.

What matters is that people collaborate

Gayle concluded with what I consider pearls of wisdom: “Social Media is nothing” she said, “what matters is that people collaborate and keeping things as open as possible”.


SAP on its SAPPHIRE annual event: “SAP wanted to take this live event and make it virtual”


192_0906 SAP is one of the founding members of the Social Media Business Council. On November 9, SAP was hosting Blogwell, SMBC’s open event dedicated to social media in which each presentation (8 in total) is delivered by a SMBC member. The opening presentation by SAP was dedicated to spicing up events with social media. SAP began working on its community 7 years ago, and it now comprises 2 million members. This community is about engaging with clients and starting conversations.  The SAP presentation was delivered by Brian Ellefritz, Global Social Media Marketing at SAP. Brian is a former Cisco representative and joined SAP to head their global Social media team. He is a seasoned Internet expert.

Very few in the audience had tried live video when Brian asked the question. So this kind of Social Media usage added to live events is still very new to many professionals (note: Orange Business Services is doing this quite regularly in all regions, check the http://orangebusiness.posterous.com live blog for details).

Context

Sapphirenow is SAP’s most important sales event, it’s about a decade old. In 2010 SAP organised two events in Germany and Orlando at the same time, that was quite ambitious. Social media took a big part in that event.

The objective was to treat the audience as peers, not recipients and showcase SAP as a savvy user of social media. They had done something the year before but they wanted to move beyond that in 2010. SAP wanted to “take this live event and make it virtual”.  “SAP had more bandwidth than CNN” during that event Brian added.

The social media Ambassador concept

Influencers, customers, partners were going to be active pushing the news that they were being told. SAP also wanted to talk to those who couldn’t be there. The way it played out was that most of the content was pushed to Twitter in realtime. The stream started in Germany in the morning and was taken over by Orlando in the afternoon. The Sapphirenow twitter feed was central to that event. Giant touch screens were also implemented.

The ambassador programme was started 2 months in advance. 6 topics were selected, and 6 ambassadors per location were recruited. They had to have large followings and had to be comfortable with social media and have a set of skills which fit in the programme. The initial expectation was 2 blog posts a day. Flip cameras were given and SAP explained what their expectations were. “permisssion forms” were signed and social media business cards were handed out to people as a courtesy. An audit was given to an impartial agency in order to “assess whether that was impactful or chaos!”

The outcome was 1.5 million views in Twitter reach (tweetreach.com), 41 blog posts written in 3 days, 152 videos were uploaded and 15,506 video views generated.

Lessons learnt

  • Picking personal or business account was an issue
  • Broad diversity of skills, it was very challenging (some didn’t know what Twitter was)
  • hastags were an issue (should we have one, one per topic etc.)
  • video “live” blogging: the camera team was just overwhelmed with too many cameras being brought to them and it was chaos
  • Once underway, “it’s just like one giant mashup !”
  • over time, we “stopped concentrating on the number of tweets and blog posts and starting enjoying the live experience” Brian added

The “1.5 million reach” Brian added when asked about what numbers really meant “is when management stops asking question” and the value is when you stop talking about the numbers and when people and managers start seeing the value in the energy and dedication put behind the event and the endeavour.


local vs. international social media platforms: a thorough study by Sofrecom


carlos1.jpgCarlos Jordan de Urries (left) and Chrystele Bazin (below), senior consultants at Sofrecom (a France Telecom Company) have updated us on the status of Social Media in emerging markets last Monday in Cairo. In this presentation, we’ll focus less on international Social media platforms and more on what the motivations are for people to follow – or not follow – brands like Coca Cola for instance.
Christelle.jpg

aim of the study

The aim of this study was not to be comprehensive either. What Sofrecom have wanted to do is to highlight the main trends in social media in emerging countries. Chrystel started with a little sketch (right) defining a “social” network showing how (virtual) networks of people can be intertwined. With user generated content (UGC), content gets published online, and even though you are not a media, there are many chances that some people are going to see your content; your contacts will see it and then your contacts’ contacts etc.

matrix.jpg

She then replaced Social networks within the slightly larger framework of “social media” (which I had covered before in my presentation). There are different types of tools within Social Media, from blogs to microblogs and wikis and, eventually social networks proper. There are 2 types of social media platforms which make up a first axis: content centric such as youtube of Flickr, and communications centric such as Facebook, Orkut etc. The two are sort of joined at the hip though because they are both about content, but the approach is radically different. Then there are 3 more types on the second axis: collaborative such as wikipedia, community orientated or deal oriented (crowdsourcing, social e-commerce for the latter catregory). Eventually, Chrystel showed us that completed matrix showing how all these tools can be spread out across this two axes (above, click to enlarge).

Twitter is an issue because it can’t really be squeezed into the “social network” box as it is more of a tool than a social network. As to crowdsourcing, there are sites like e-Stockphoto which is reshaping the photo market, as a lot of media are using them now vs. traditional agencies (we could have added fotolia, here’s a link to my page as an example).

Main trends in local services

Different countries have been investigated, it is not meant to be comprehensive though. Commercial Services and Crowdfunding have been zoomed in in the rest of Christelle’s presentation.

  • Watwet (note: the server was down when I tried it, so here is the cached version) is microblogging focused on Arab populations, it’s open, whatever country you are from. Zoopy is like youtube or Flickr. The service was launched in South Africa. Now we can see that some of the videos are coming from other English-speaking countries. They are both open solutions.
  • Facebook is not providing any specific value to local countries in these regions. Veepiz for is just like that. They are using the Facebook platform but provide a local service based on top of Facebook and let users be on their own environment. They do that with Twitter as well so that users have the best of both worlds. It’s coopetition. Veepiz integrates other social networks but provides local value.
    • nov 20, 2010 adendum and clarification by the owners of Veepiz: “Just to clarify, veepiz is not built ontop of facebook platform. its all hand coded and has its own unique platform. for more goto http://www.veepiz.com or our bloghttp://veepiz.wordpress.com
  • FrontlineSMS: many services, blogs etc. in Africa are becoming social. FrontlineSMS is a Yammer-like two-way SMS platform which has developed its activity for NGOs. They have created a community. The platform helps NGO employees communicate amongst themselves. The platform is free for NGOs.
  • Crowdsourcing: this is about making the user at the centre of the service. It’s up to the user to decide whether he wants to collaborate. The idea is not to just let people complain about the service but to let them be part of the improvement of that service. There are 4 domains to which crowdsourcing applies: knowledge sharing, task force, real time information and funding
    • Kiva is well known and is about micro funding. People go to the web and fund a project. You don’t win anything apart from the pride of being part of something.
    • txteagle is a task force example
    • iYammobi and Kerawa are examples of knowledge sharing. Kerawa is about small ads; say if you are looking for a flat in Cameroon. It’s working in most sub-saharian countries and enjoying good success in that region.
    • Ushahidi is a sample real time information example: it was used in Haiti after the quake to map needs for medicine and or in Atlanta to inform people about robberies being committed

For small ads, in emerging countries and namely in Sub Saharian regions, ebay cannot provide the right kind of service whereas Kerawa can.  There are still many opportunities in the Middle East and Africa for services like this to be provided for local people.

Facts and figures

there are sites on which one can find interesting data about Middle East social media usage:


the status of Social Media in the Middle East straight from the Arabian horse’s mouth in Cairo


I have just come back from Cairo, where I was invited by the heads of the Cairo Orange Labs (see the video here) and their French counterparts in order to perform a presentation of what we do at Orange Business Services in the field of social media for a large carrier. I had the opportunity to present in front of a panel of representatives its form various carriers from the region including our local partner Mobinil. In this presentation, I not only presented what we do at Orange Business Services in Western Europe and in the United States, but also what is happening in the Middle East itself, as seen through the eyes of this excellent report entitled the Media Arab Outlook, the third edition of which can be accessed from this link.
The exchange of views that we had during that meeting was quite frank and quite direct and very eye-opening on the status of social media in the region. As a matter of fact, the development of social media in the Middle East is a bit schizophrenic. On the one hand, the uptake social media sites like Facebook in the Middle East, and particularly in Egypt is tremendous. The numbers which are quoted by the Media Arab Outlook report are even probably grossly underestimated. The report quotes something like 900,000 Egyptian users of Facebook whereas the audience mentioned almost immediately that this number was far below what it really is.
Of course, the status of broadand adoption (see picture below) in these countries is not at all what we are witnessing in Western Europe and the United States, which is easily understandable. If we except a few places in which broadband equipment is close to 0 because of local warfare or particularly difficult situations like the one in Sudan, Egypt is unfortunately coming at the bottom of the list in terms of broadband adoption namely.
Optimists would see that as a tremendous opportunity for carriers to equip the country with better broadband and better Internet access in general. Yet, it seems that in this kind countries the usage of the Internet is collective, a bit like what happened in India 10+ years ago and is still happening now in poorer areas; I suspect that people are grouping together around one Internet access and lend each other computers. The cybercafe, I was told by some attendees, has become so central to the life of villagers in Egypt and other Arab countries, that “cybercafe” itself was turned into a verb in Arabic, and is now part of the everyday vocabulary, and is commonly used by farmers and workers alike. Sometimes in India, it’s even shop owners who actually resell their Internet access to their clients when they shop. I also witnessed in Lebanon, more than 10 years ago, that people went to each other’s homes to look at the computer, check their mail and do things on the Internet.
Therefore, on the one hand, we have a tremendous uptake of social websites like Facebook, at the same time a terrible lack of broadband in countries like Egypt, and other countries doing a little bit better like Saudi Arabia and others doing a lot better, understandbly, like Qatar and the  United Arab Emirates.
There is also this widespread feeling that there is a terrible lack of content in Arabic available, because the vast majority of the country does not and will not speak and write in English. After all, Germans prefer to StudyVZ and Xing to respectively Facebook and LinkedIN, so it is perfectly understandable that Arab people favour local platforms. At the same time, local versions of the equivalent of Facebook and the like, are few and far between. There is one successful platform coming out of Jordan (Jeeran, see the report on page 72), and there is the famous Maktoob which was taken over by Yahoo! recently (important question: will it survive this change?).
pasisonate discussions in the room at Smart Village in CairoFacebook in itself is not an issue in the Middle East: people type either in English or in Arabic on the same walls and fan pages and it doesn’t really matter to them. But the main question is that of the ownership of Facebook which is definitely seen as American, which poses problems not only in terms of “not invented here” syndrome, but also from a political point of view (think about who created Facebook for instance and his origins even though he considers himself an atheist, and imagine how it resonates in the Arab world, regardless of westernised political correctness if I am allowed).
So, at the end of the day, there are tremendous opportunities in the Middle East for the development of social networks, in an area where conversations are anything but a view of the mind. It’s a way of life, which preexisted in real life way before the Internet arrived. Those service providers who will be able to seize this opportunity and provide social media platforms and services in Arabic, from/in partnership with independent Arab-owned media companies, will reap the harvest of a booming sector and, judging by the liveliness of the Facebook fan page of Orange Tunisia, which has now reached a little bit more than 110,000 users in just a few months, we can imagine what can be done in terms of advertising, brand loyalty programmes and co-creation.

Likeminds 2010 gathers like-minded people in beautiful Exeter


photo by Katrina

Last week, I was invited by Andrew Ellis and Scott Gould to attend the Likeminds 2010 conference in Exeter, Devon. Not only was it my first time at the Likeminds, but it was also my first time in Devon and in Exeter in particular. Scott and Andrew were kind enough to invite me to keynote at Likeminds so as to present what we have done in terms of using social media to backup our Internet strategy and Orange Business Services.

The Likeminds conference was a great success in terms of attendance with more than 350 attendees and that’s without taking into account the fact that some tickets were sold for the morning and afternoon sessions so that we had different kinds of people  at both periods of the day;  notwithstanding, the room was packed at all times. One of the most amazing things about Likeminds 2010 is that it was organised in less than six months and that’s extraordinary considering the fact that most Britons seem to be unaware of Exeter and its surroundings, which is a shame given the quality of life in this town and the beauty of its surroundings (OK, I’m a Kelt so I am a little biased, it’s true that we in Brittany originate from these areas).

the Lord Mayor of Exeter in his welcome speech to the Likeminds people – Photo Yann Gourvennec

Among the beauties of Exeter let us mention the magnificent Cathedral, one of the finest examples of  the Decorated Gothic style (and not Perpendicular Gothic,  which is a later version of that style) very much similar to St George’s Chapel in Windsor, only 10 times bigger.

We were lucky enough – courtesy of messieurs Gould and Ellis – to be welcomed by the lord Mayor of Exeter in the chapter room next to the Cathedral (see picture above).

our linup of Likeminds 2010 speakers
Likeminds-2010-speakers – Photo by Ben Ellis

This in itself,  the sheer speed at which Scott and Andrew brought this crowd of like-minded people together for that conference, is enough to show the power of social media, mostly when it comes to organising events. You don’t need to be in New York, London or Paris, to be able to organise a meeting like this. But the quality of Likeminds was not only due to its audience, but mostly to its presenters; here are a few bullet points with things that should be remembered about their presentations:

  • Jonathan Akwue from Digital Public made an astounding presentation demonstrating that “technology does not always make things better” and drawing an analogy between hip-hop and social media, describing the fact that hip-hop sold its soul to business and therefore disappeared in the minds of its supporters. This is a clear warning sent to all those want to jump on the bandwagon, that social media should not lose its soul and sell itself to the devil,
  • Ogilvy’s John Bell presented the social media practice within the leading US advertising agency and showed the importance of training, by introducing the notion of “belts” as in martial arts, with the “black belts” being the uppermost qualification in social media understanding and mastery. This is similar to what was done for 6 sigma for instance; very clever and much needed too,
  • Joanne Jacobs, the sole representative of Australia on stage and probably in the audience, made an astounding performance on the subject of augmented reality, and how it can change our lives, and mostly when: Joanne spent quite a bit of time explaining the Gartner hype cycle and how augmented reality fits in, as well as the good old Crossing the chasm diagram. Joanne’s training as an actor actually showed in that amazing performance of hers, which was greatly appreciated by the public,
  • Olivier Blanchard, who was kind enough to recommend me to Scott and Andrew for this conference, made a great presentation about how and why companies have to shy away from tactics and make a strategic move with regard to their implementation of social media,
  • Next was my presentation which is now available from Ustream in video format,
  • Last but not least was Chris Brogan’s pitch. No need to introduce Chris, he is our favourite and I have been a long time admirer of his blog, one of the best in the blogosphere. He didn’t bother to put together a PowerPoint or Keynote presentation (actually I think he is right, we are more and more slaves to these tools and we need to rediscover the human factor) but he delivered a high quality and impressive pitch about why social media has to be human again and he made fun of these people boasting about the number of followers they have on their twitter accounts as if when mobile phones came in people had bragged about how many phone numbers they had in their address books. Chris Brogan’s Likeminds 2010 presentation can be seen and heard at this url.
Bovey Castle - Photo by Yann Gourvennec
Bovey Castle interior – Photo by Yann Gourvennec

That’s not all though. The Likeminds conference which took place on a Friday was followed by an amazing and fruitful weekend session entitled the Likeminds Summit on the following Saturday in beautiful Bovey Castle in Dartmoor (in actual fact not really a Castle, but more of a neo-gothic mansion from the early 20th century built by WhSmith’s heir).

read on about Likeminds at:

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8 Tools For Online Reputation Management (ORM)


Managing one’s online reputation has become a must. It is absolutely unthinkable for anyone who wants to make a professional appointment to leave a photograph on one’s facebook profile in which he or she is holding a glass of champagne and assuming weird poses (and God knows I came across quite a few counter examples). Many chances are that the person with whom you are about to have an appointment has just gone straight to ‘Google’ your name on the Internet. This is what is called online reputation (or online identity) management (abbreviated ORM), that is to say your image as it is showing online through Internet and social media exposure.

In this article I will list 8 kinds of tools which could help you work on your own online reputation, or check upon other people’s online presence.

  • ORM tools #1: metasearch engines (i.e. an aggregator of all search engines) for social media such as http://samepoint.com , will help you check whether you are popular online or not. Samepoint will combine results from various sources such as social networking sites (facebook, mybloglog, linkedin, typepad, wordpress.com, blogger etc.), wikis, bookmarking sites such as delicious and others. I used my own example and I found out my samepoint request could produce up to 1000 results. This is not very surprising in fact, because this is the effect of my online work for the past 15 years. Internet presence takes time to develop, even though impressive results can be obtained very rapidly if you are committed to working on it. What is interesting too is that samepoint shows whether your documents contain ‘positive’ or ‘negative’ keywords. Very few ‘negative keywords’ were found in my case and this is not coming as a surprise either, as it has also been my choice from day one not to communicate online on anything negative or overly critical. Another example of a metasearch social media engine is http://socialmention.com which also deduces a social ranking from the results although it is difficult to relate that ranking to the quality of your work. Social media pundit Guy Kawasaki has reached a ranking of 89/100, and he certainly raises the bar very high given his frantic online activity (Guy has 77,916 followers on twitter as of today),
  • ORM tools #2: blog search engines such as technorati or http://blogsearch.google.com make up the second kind of tools which you can use to manage your online reputation. Obviously, the more your write on blogs, including other people’s blogs of course, not just your own, the better your chances to increase your online reputation. Eventually, you will establish the credibility through your writing. For instance, many a CV-related issue in job-seeking can be circumvented in that way (here’s the result of my research on ‘marketing & innovation’ which shows that my blog comes in pole position, just above my Belgian friends from future lab). Thus, writing in blogs can actually position you on top of search engine results without having to pay for anything (this is commonly described as SEO i.e. Search Engine Optimisation), but it also means that you are producing content on a regular basis, not just from time to time,
  • ORM tools #3: news search engines such as Google News which are not only scouring the Net for information from newspapers and press releases but blogs too – as long as they have been deemed reliable sources by the Google people. For your blog to be taken into account by Google you would have to go through the manual process of getting your blog registered. Finding the right place for you to submit your URL can be a bit tricky, so here’s the link which will make you save time. Please note that not all blogs are allowed to join the Google News list of reliable sources and that it is a manual process. Within hours of my main blog being accepted by Google News I received a phone call from the people monitoring employee blogs in my company to congratulate me for being registered,
  • ORM tools #4:some other search engines look for comments you may have entered on social media sites. http://www.backtype.com for instance, shows a relative low number of comments in my case. This can be explained by the fact that I’m rarely using my own name in comments, even on my own websites and blogs (I prefer to use my brand name so as to enhance the reputation of my website on search engines),
  • ORM tools #5: forum search engines. They are a good example is available at bigboards or Google Groups. In my case, little or nothing is showing through search engines for I very rarely go to forums (if I do wish to enter a personal comment on any of them however, I usually don’t enter my name in full for the particular reason that I don’t want it to show. Comments in B2C forums can sometimes be pretty direct and they don’t always provide real value with regard to your online reputation. As to expert forums and technical forums however, they can be very instrumental in publicising your expertise). One thing is worthy of note: comments in forums are online for a very long time, hence the reason why you should be very careful about them. Here’s an anecdote about that: I once entered a comment about Internet set-top boxes on a consumer forum in 1996, which I later regretted, and it took me at least 5 years to make it disappear. In fact in never really disappeared, I merely added more comments on top of that one. Actually, Google Groups will still show comments I made way back 1996, and my former e-mail address – no longer in use fortunately – is also showing through Google. As a conclusion, traces are left everywhere on the Internet, one should be very careful about that,
  • ORM tools #6: the next category is micro-blogging search engines such as http://search.twitter.com which scans the most popular micro-blogging engine www.twitter.com. that’s how you can recap on someone’s tweets or even trace those who forwarded or commented on your tweets or blog posts,
  • ORM tools #7: this category consists of social network aggregators such as Yahoo’s outstanding Mybloglog social website which enables you to link your blog to others and make friends with other bloggers and promote your articles,
  • ORM tools #8: this is the final category of online reputation tools which I’d like to present here, and it is that of people-centric search engines. I would namely recommend http://www.123people.com. One of the biggest issues with social media is that you are entering profile information in all sorts of different places and cannot point people to a single page which merges all this data from various sources and delivers an executive summary. This kind of search engines just does that for you. It will mix all the sources of information from the Internet – including multimedia files – which are related to you and merge them into a mash-up. You can have a look at my own 123people example here. Sometimes results are a bit weird because they show photos of other people which have nothing to do with you. One may actually prefer another tool such as zoominfo which can show more accurate results. In zoominfo, once you have signed up, you will be also able to claim ownership of your profile (through the “reclaim profile” option), which will give you an opportunity to gain control over it. My zoominfo profile can be seen by clicking here.

As a result, you now have evidence that you are leaving traces about yourself all over the Internet. To a large extent, in the past 4 or 5 years (mostly since 2004), social media has even exponentially increased that issue. Now you also have the means – with this very simple toolbox – not just to evaluate your current online reputation but to actually do something about it, as well as communicate positive information about yourself and actually shape your online image.

Down to business now, and remember that there is no erase and rewind button on the Internet!


enterprise 2.0: are you ready for the Yammer take-off?


this is the latest post from our friend Rob Evans. Rob is an expert blogger and he joined the Orange Blog Live community recently. The reason why I’m relaying this post is that Rob is describing here how Yammer is becoming really big in the business community. Yammer being a new micro-blogging platform to which employees can register using their business e-mail address. The suffix of your e-mail address (@ibm.com, @hp.com etc.) is the tag which will automatically identify you as part of a Corporate community. And it’s true that Yammer is catching like wildfire.

Now guess what! Rob and I got in contact precisely through Yammer and this is how he ended up enlisting in our blog initiative. Did you need a proof that Yammer is a great tool?

Over to Rob now:

Will Yammer follow hot on the heels of Twitter? by Rob Evans (Orange Business Services)

Use of Twitter, the micro-blogging web-site that allows people to post 140-character updates, has exploded in the UK over the last few months; traffic to the site increased by a staggering 974% over the past year according to Techcrunch UK. The site itself now ranks as the 291st most visited site in the UK, and was described by the Telegraph as the best known microblogging site:

Twitter is probably the best known of all the “microblogging” sites, and it has been incredibly popular with geeks and the technorati since it launched in 2006. People post messages to the site, either via the web or by text message, and these “tweets” are forwarded on to their network of friends and contacts

Twitter’s seminal moment in the UK was on the Jonathan Ross show on the 23rd of January . This show marked the return of Jonathan Ross following an “enforced holiday”. Both the presenter and his guest Stephen Fry- a self-confessed geek and blogger- are avid users of Twitter, and on the show they discussed how the site works and how they use it.

>> Read on at the Orange Business Live Blog http://blogs.orange-business.com/live/


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