Monthly Archives: December 2007

the new French Cuisine of innovation is ready to be served


Imagination 3.0 - Brice Auckenthaler

 

As I explained in a previous post on his blog, my gifts for the New Year is now available for download at www.visionarymarketing.com. Here is the introductory text again for those who have missed the previous entry.

“If you have always wanted to know everything about innovation but were too afraid to ask, rest assured because Visionary Marketing will bring this information to you in a few days.

Our good friend Brice Auckenthaler (founder and general manager of Experts-Consulting, a leading edge Innovation Consultancy group based in Paris, France) has been kind enough to let us publish the first few sheets from his brand new book to come: Imagination 3.0. Although the official release of Imagination 3.0 will take place in late January, you will be able to read and download the first few pages of this new unmissable opus in a few days from now.

Brice Auckenthaler from Experts-consultingBrice is undoubtedly our best expert in innovation and his and his team’s ability cover the entire spectrum of innovation, from creativity to making the rubber meet the road. Their references encompass major players as Nestlé and Thalys, Maserati, Mc Donald’s, Ferrari, Kraft, Coca Cola, Société Générale and others. Their footprint is International (Europe, USA, Asia, South America, China, Australia etc.) and their teams multi-cultural. Their capabilities extend from benchmarking, interviews and research, scenario planning [brand architecture and brand stretching], to brand & innovation committees on the new brand assets, new initiatives for product launches.”

access the online section of visionarymarketing dedicated to Brice’s new opus


Nitro Marketing explodes in the face of lazy Internet Marketeers


Nitro Marketing On Nitro Marketing, there is an interesting story about those who believe that Internet marketing is easy and can be done without work.  The truth is, it can’t! And those who tell you it can are liars.

read the full story on the Nitro marketing blog


Which consumer 2.0 are you?


Almost every demographic group is engrossed in the Web, even if with different levels of participation depending on their profile. Whether they can be considered as creators, critics, collectors, joiners or just spectators, users are getting smarter about the Web 2.0 tools.

Forrester_Ladder

Many companies approach Web 2.0 as a list of technologies to be deployed as needed to achieve a marketing goal. But a more coherent approach is required. Social strategy indeed starts with an understanding of your target audience’s Social Technographics profile. It is then a matter of mapping out how users will participate and how relationships with your target audience will change over time in order to implement technologies accordingly. You will also need to make sure that your organisation is prepared for greater levels of participation and engagement.

It’s time to shift your focus and home in on your customers! Discover how …

Readmore


imagination 3.0: innovation with French flair (soon to be published)


Imagination 3.0 - Brice AuckenthalerIf you have always wanted to know everything about innovation but were too afraid to ask, rest assured because Visionary Marketing will bring this information to you in a few days.

Our good friend Brice Auckenthaler (founder and general manager of Experts-Consulting, a leading edge Innovation Consultancy group based in Paris, France) has been kind enough to let us publish the first few sheets from his brand new book to come: Imagination 3.0. Although the official release of Imagination 3.0 will take place in late January, you will be able to read and download the first few pages of this new unmissable opus in a few days from now.

Brice Auckenthaler from Experts-consultingBrice is undoubtedly our best expert in innovation and his and his team’s ability cover the entire spectrum of innovation, from creativity to making the rubber meet the road. Their references encompass major players as Nestlé and Thalys, Maserati, Mc Donald’s, Ferrari, Kraft, Coca Cola, Société Générale and others. Their footprint is International (Europe, USA, Asia, South America, China, Australia etc.) and their teams multi-cultural. Their capabilities extend from benchmarking, interviews and research, scenario planning [brand architecture and brand stretching], to brand & innovation committees on the new brand assets, new initiatives for product launches.

Stay tuned to visionary marketing and don’t miss it!


joint innovation presentation at INSEAD


INSEAD EMBA Campus in FontainebleauYesterday, 12th of December 2007 was a great day in my recent career as a lecturer in marketing and innovation which started last April with the 360° analysis of the marketing of ICT products and services (click here to access the files). Indeed, I was invited by Pr Manuel Sosa to pitch on the subject of joint innovation at Orange business services, in order to present our activities in front of the students of the executive MBA of INSEAD. This is one of the world’s leading eMBAs, number 9 to be precise according to the FT eMBA 2007 ranking (click here to display the eMba FT 2007 World ranking). I was most impressed with the school. What I saw there was really amazing in terms of facilities, campus, quality of teaching, and above all interaction with the students. The good thing with executive MBAs is that you’re not really teaching to students, but rather exchanging ideas with your peers. All the students are professionals and executives in some of the world’s most prestigious firms, and they come from all four corners of the world.

Yann Gourvennec - Marketing of ICT products and servicesMy pitch started with a little quiz, asking participants to name a few innovative companies in their eyes. Naming them was not enough, they also had to tell me why they were deemed innovative, and also whether this ‘innovativeness’ was sustainable. This little exercise was far less innocuous than it seemed. By asking this simple question, we very quickly, in less than one hour, put our fingers on all the questions surrounding the difficulty to define, nurture, and deploy sustainable innovation in and outside the enterprise.

This exchange was extremely fruitful, because all of the participants had already thought about these problems, and they could easily relate to most of them. The rest of the presentation was more standard, and consisted of a capability statement of what Orange business services is able to do in terms of joint innovation with its clients, mainly in the large projects business unit, to which I belong. I gave examples of what in my eyes, and in the eyes of our clients, innovation means when it comes to large projects and outsourcing. I was also able to show the audience my innovation wiki repository, and interesting and passionate discussions were Triggered around the genesis and definition of wiki webs, the perspectives that collaboration is making possible in the enterprise, and the expected results. I was able to reuse some of my examples and materials which are developed either at Paris University (click here) or the Paris graduate school of management (click here).

The presentation lasted four hours, and we were also able to exchange quite a few business cards in the process. In the evening, I was invited at a special cocktail party, where INSEAD alumni and current students were present, and were welcoming prospective students who had come to the school in order to investigate with regard to the executive MBA. This exchange was very exciting, very open and very pleasant, and it gave us an opportunity to exchange on business, on the course, on our lives and experience. To sum it up in a few words, I really liked everything about the school. The people and the recruitment process is just outstanding. People from all over the world were there, and the quality of our exchanges was absolutely dazzling. I am looking forward to another session at INSEAD soon, probably next year.


The Shifting Balance of Power: When CRM becomes CMR


Many organisations aspire to be customer-centric, yet few have figured out the recipe for successfully transforming their business. It seems like it was just yesterday that companies were discovering the importance of implementing CRM technologies and strategies aimed at acquiring new customers, managing effectively customer interactions, selling more to current customers, analysing the effectiveness of marketing activities and providing better customer service. All in the name of building stronger, longer lasting business relationships. Well, today is a new day, and the customers now decide who they do business with, as well as how and when they will do so.

 

“CMR” – or “Customer Managed Relationships” started to be spoken about 2 years ago but still gets little airplay despite Web 2.0 gaining increased traction as a full-fledged platform fostering collaboration, participation and community building. Companies will only achieve improved results in this “customer managed world” if marketers are quickly understanding and embracing this new concept, and are changing the way they define customer centricity accordingly.

 

So what does implementing a CMR initiative really entail?

Readmore


Follow

Get every new post delivered to your Inbox.

Join 7,947 other followers

%d bloggers like this: